At The Swedish Club, we have formed five teams to pinpoint the specialist knowledge and experience of claims handlers across our offices. The Specialist Claims Teams have leading roles on competence development, enhancing decision-making, and pooling knowledge and expertise to improve services for our members.
During the upcoming months we will present each of the five teams, and first out is Maria Argiropoulou, team leader of the People Claims Team. 🌟
People Claims Team Putting people first – both in the workplace and in the work we do
Maria Argiropoulou leads our People Claims Team, which consists of nine specialist claims handlers spread across our offices in Sweden, Greece, Hong Kong, and Singapore.
The People Claims Team provides expert guidance and support in relation to specific claims, ensuring that expertise is utilised as needed, regardless of where the team member is based. In addition, these global experts identify common risks and provide training and guidance to our members.
Based in our Athens office, Maria works on all P&I matters relating to personal injury, illness, or death of crew members or other people, such as stevedores, other personnel, and even stowaways.
”I value being part of the People Claims Team because it allows me draw on a significant level of resource when handling members’ claims. The team of claims handlers also support one another, enabling everyone to build competence and skill-levels. Working collaboratively ensures a uniform approach across all The Swedish Club offices,” Maria says.
By building the required expertise, identifying the needs and risk factors, providing guidance and advice, our Club can offer higher value services to all our members. Through an effective and continuing communication, we hope to gain our members’ confidence and trust to develop a long-term relationship with them